Returns & Refunds

Returns, Cancellations & Refunds

Last updated: 20 October 2026

This policy applies to consumer purchases of physical goods from RZKU UK. Nothing in this policy limits your statutory rights.

1. Cancelling an Online Order

For most goods purchased online, you can cancel without giving a reason. The cancellation period ends 14 days after the day you, or a person nominated by you other than the carrier, receives the goods. For an order delivered in separate parts, the period generally runs from receipt of the final item or part.

You may also cancel before delivery. Tell us clearly that you wish to cancel by emailing support@rzku.co.uk. Include your name and order number where available. You do not need our approval to exercise your cancellation rights.

2. Returning Goods After Cancellation

Send the goods back within 14 days after telling us you are cancelling. Package them securely and retain proof of posting. Please contact us for practical return instructions.

Return address: [INSERT COMPLETE RETURNS ADDRESS]

You may inspect goods as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not an absolute condition of your statutory cancellation rights.

3. Return Delivery Costs

[CONFIRM WHO PAYS CHANGE-OF-MIND RETURN COSTS. IF CUSTOMERS PAY, DISCLOSE THIS BEFORE PURCHASE. FOR GOODS THAT CANNOT NORMALLY BE RETURNED BY POST, PROVIDE THE REQUIRED RETURN-COST INFORMATION BEFORE PURCHASE.]

Where goods are faulty, damaged on arrival or incorrectly supplied, we will cover reasonable return costs as required by law. Contact us to arrange an appropriate return method.

4. Cancellation Refunds

For a valid cancellation of the whole order, we refund the price paid and the cost of our least expensive standard outbound delivery option. Any additional amount paid for an upgraded delivery service is not normally refundable.

We refund without undue delay and within the applicable legal deadline. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence of sending them back, whichever happens first. The refund is due no later than 14 days after that point.

Refunds are made using the original payment method unless you expressly agree otherwise, without a refund fee.

5. Exceptions to Change-of-Mind Cancellation

Legal exceptions may apply, including to genuinely personalised or made-to-order goods, goods liable to deteriorate rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. Other statutory exceptions may apply to particular products.

These exceptions do not remove your rights where goods are faulty, misdescribed or otherwise fail to meet legal requirements.

6. Faulty, Damaged or Incorrect Goods

Goods must be of satisfactory quality, fit for purpose and as described. If an item does not meet these requirements, contact us with your order details and a description of the problem. Photos may help us investigate, but do not replace or restrict your statutory rights.

You generally have a short-term right to reject non-conforming goods within 30 days, subject to the legal rules and exceptions. After that period, repair or replacement may be available, followed by a price reduction or final rejection where the legal conditions are met.

For a statutory rejection, we will provide any refund without undue delay and within 14 days after agreeing that you are entitled to it.

7. Exchanges

For a different size, colour or product, contact us to discuss available options. Any voluntary exchange arrangement is additional to your statutory rights.

8. Contact Us

Email: support@rzku.co.uk

Please include your order number where possible so we can locate your purchase.