Shipping & Delivery

Delivery Information

Thank you for shopping with RZKU UK. Please review the delivery information below before placing your order.

1. Delivery Availability

Delivery availability depends on the product and your delivery postcode. Check the product page and checkout for available options. If your address is not supported, please contact us before ordering.

For Northern Ireland, the Scottish Highlands, islands and other locations that may require a different delivery service, contact us if checkout does not provide a clear delivery option.

2. Shipping Charges

Applicable delivery charges are displayed at checkout before you confirm your purchase. Charges may vary according to the destination, parcel size, weight and delivery service.

Any free-delivery promotion will state its eligibility conditions separately.

3. Processing and Delivery Times

Please check the product page and checkout for the processing and delivery information applicable to your order. If no delivery estimate is displayed, contact us before purchasing.

Delivery estimates are not guaranteed dates unless we expressly agree otherwise. If your order is delayed, contact us for assistance. Nothing in this policy limits your rights concerning late or missing deliveries.

4. Order Tracking

Where a tracked service is used, tracking information will be provided when available. Tracking updates may take time to appear after a parcel is handed to the carrier.

If you have not received an expected update, email us with your order number.

5. Separate Deliveries

Products in the same order may arrive separately where they require different fulfilment arrangements. Please check your dispatch information before reporting an item as missing.

6. Your Delivery Details

Please provide a complete and accurate delivery address, including the recipient’s name, building or house number, street, town or city and postcode.

If you notice an error after ordering, contact us promptly. We will check whether a correction is possible before dispatch.

7. Missed Delivery

If delivery is attempted while you are unavailable, follow the carrier’s instructions for redelivery or collection. Contact us if you need help or if the parcel is being returned to the sender.

Any applicable redelivery charge will be explained before you agree to it.

8. Damaged, Incorrect or Missing Items

If your parcel arrives damaged, contains an incorrect item or appears incomplete, contact us as soon as reasonably possible. Include your order number and a description of the issue. Photos of the item and packaging may help us investigate.

Please retain the packaging where practical. This request does not limit your statutory rights.

9. Parcel Marked as Delivered but Not Received

Check with other members of your household and any delivery location you authorised. If you still cannot locate the parcel, contact us so we can investigate with the carrier.

10. International Delivery

For delivery outside the UK, contact us before ordering to confirm availability, delivery charges and any applicable import arrangements.

11. Contact Us

Email: support@rzku.co.uk

Please include your order number when asking about an existing delivery.

For cancellations, returns and refunds, please read our Returns & Refunds policy.